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Andy McDonald

Andy McDonald

Vice President, Merchant Payments

Andy McDonald

Andy leads a team of payments and fraud professionals across the EMEA region, helping ACI Worldwide grow its eCommerce payments business. He has a background in both sales and general management roles at start-ups, high growth companies and large corporates, bringing a wealth of experience and payments knowledge to his role.

More articles by Andy McDonald

  • merchant payments tightrope walk

    The Merchant Balancing Act: Operational Costs vs Customer Experience

    Wednesday, May 30, 2018

    There is no excuse any more for a poor payments experience, but retailers are tasked with a delicate balancing act – not only balancing payments fraud and friction, as we explored in a recent blog post – but also cost and customer experience. With many areas of the business competing for resources, should retailers be cutting costs when it comes to payment acceptance, or focusing on delighting the customer through innovative payment experiences?

  • Payment fraud and friction

    Payments Fraud and Friction: A Delicate Dance

    Wednesday, May 16, 2018

    One of the biggest challenges for retailers, at least when it comes to payment acceptance, is the need to provide a frictionless customer experience that does not come at the cost of customer security. Additionally, retaining a competitive and distinctive edge requires flexibility across markets and segments.

  • telco payments opportunity

    Telcos Have a Unique Opportunity to Drive Mobile Payments

    Wednesday, February 28, 2018

    We are witnessing a significant and inevitable shift in digital payments towards mobile commerce. In the next ten years, we will see an exponential expansion in the number of devices and applications we will use to make mobile payments. You could pay for your groceries on your mobile, for delivery at home, then two days later receive a message from your fridge alerting you that the milk is running low. By the time you get back home, a new bottle of milk could be waiting for you, thanks to real-time delivery, even by a drone.

  • five payments buzzwords for 2018

    Payments’ Big Five: What We Will Be Hearing About in 2018

    Thursday, January 04, 2018

    The new year is here… so while resolutions are enacted, and almost inevitably broken before the month is out, it is also the time to look ahead at what the next year may bring. One thing that is clear is that payments will become an even more important ingredient in the business strategy of every merchant. From my perspective, these are the five trends that will have the biggest impact in 2018.