Dumbing Down Payments and Fintech Jargon… Just in Time for the Holidays!
Mark, is there a slightly less insulting phrase for “dumbing down” something? I ask because there are some terms and topics making bigly waves today and many/most consumers outside of payments/banking/fintech/tech might not understand their significance and why they should care. With that, can we take a moment to simplify these terms and topics, while also conveying their importance to the masses—from your mother-in-law to your daughter’s daycare provider to “the old man sitting next to me making love to his tonic and gin” (I’m a sucker for Billy Joel).
Mark Ranta: Can’t wait to see him at the Garden in two weeks! So I can sing you a song, Mr. Payments Man!
Dan Ring: AI – In simple terms, what is AI and why should consumers care?
MR: Artificial Intelligence has been scarred into many folks memories from 2001: A Space Odyssey and other sci-fi books, where machines turn on their masters and go on to run the world/universe as it may be. Thankfully, the above really hardens into the fiction part of that two-word phrase, but the science is very much real and becoming more robust every day. The ability for a computer to “think,” and by think, I am saying crunch massive amounts of data (and by massive, I mean as much as was created from the caveman to the Apollo space mission in nanoseconds) and then make a decision. When you start applying this to financial services, the ramifications are huge. Think about a home loan: the former process of having a human track down financial history, pull accounts and records, review those and then make a credit decision, could (and sometimes does) take weeks.
When you apply AI, not only is that decision made in seconds (or sub seconds), it could also find gaps in the financial picture and create tailored offerings to fill those gaps in a way that makes sense to the customer in context. That’s an example of what’s already in market today. We don’t need to talk about driverless cars, but those are cool too!
DR: APIs – In simple terms, what are APIs and why should consumers care?
MR: APIs are just software speak for hooks that allow one software package talk to another. Think of it as really strong epoxy that can stick and unstick as needed (no more of the fingers being stuck together forever). Consumers already use APIs regularly today if they are signing onto apps using Facebook; that ability is delivered by an API to the Facebook login that returns information on you (which Facebook keeps on your behalf per the T’s and C’s you signed without reading) to the new app. When you start to expand upon what this could do in finance, it really opens the door to paying for things in new ways, as well as taking advantage of another trend; the vaunted Internet of Things (IoT). APIs are really just techy speak for making functionality available in new applications!
DR: Blockchain – In simple terms, what is a blockchain and why should consumers care?
MR: While not a chain of blocks… it is an interesting thing. Really, it is a distributed database so all information gets validated by the other databases and entered. The power is that it gives us a way of looking at data differently, and validating that the data is correct, so there is less dispute over ownership. Consumers at this point don’t really need to care, though Bitcoin is something that folks likely see or hear about regularly given its exploding value. The coin is backed by the technology, so they are related, but more like a square and rectangle situation.
DR: GDPR – In simple terms, what is GDPR and why should consumers care?
MR: GDPR is the General Data Protection Regulation; it’s an EU regulation that applies to ALL individuals (in the EU). It’s a massive event, and one that everyone (well in Europe at least) will come to know about in a very quick fashion. At its core is the fact that each individual has the right to be anonymous, or have their information/data excluded from data sets. It establishes the individual as the owner of the all data that concerns them, and putting any holder of data (Google, Amazon, Banks, Schools, etc.) on notice that they have to put mechanisms in place to allow individuals to remove themselves, if they choose, from all data stores that those companies have. It’s going to be a pretty big ball of yarn to unwind, and you will hear much more on this (from us and others) as we move forward… and we have the world-renowned Lu Zurawski who’ll help start pulling that aforementioned yarn apart for us!
DR: PSD2 – In simple terms, what is PSD2 and why should consumers care?
MR: PSD2, or update to the payment services directive (a la 2), is regulation going into place across the EU in 2018 (January to be exact). Again, this is an EU topic, however it will have more of a global impact in how financial service institutions work with the larger technology communities. PSD2 mandates banks “opening up access” to systems and client data so that the competitive playing field is leveled. How the consumer will start to see this is through new services or extensions of products that the bank already offers, something as simple as a new “checkout” button on their favorite app, or something more complex like a new investment app that maximizes your contributions through micro deposits from a dormant savings account. Really, this will start and spark an evolution of financial services. It will be felt globally as both competition heats up and ideas/use cases start percolating, and as global financial service competition heats up as the delivery channels move more and more in favor of digital versus physical.
DR: Virtual Currencies – in simple terms, what are virtual currencies and why should consumers care?
MR: We already talked about the technology – blockchain – that is underpinning the push into virtual currencies, but I think it’s worth a note on this in general. The biggest part of the picture here is that the virtual currency is not backed by the full faith of a government, like the collection of Uncle George’s in your wallet (I assume you only have ones in your wallet Dan). The draw and allure is the stateless nature of Bitcoin; along with that comes some of the nefarious aspects of Bitcoin, but to be able to store value in a currency that can’t be affected by fiscal policy is intriguing, and it becomes a lot more intriguing when you think about this from a non-stable currency state perspective (think hyperinflation or government-controlled regions of the world)—the draw of something that has “stability” in comparison is quite intriguing, not to mention it’s been on an insane run of late ($7,000 at last check), which makes me feel vindicated for procuring the tossed out .1 BTC gift cards from the inaugural Money2020 Europe… not saying, just saying!
DR: Any other terms you wanna include?
MR: IoT – The Internet of Things is a good one to discuss going into the holiday shopping season, since many of you will be buying a device from Amazon or Google that brings this into picture. But the IoT really is all about connected devices. Taking a speaker and connecting it to the world via the internet allows for some pretty magical things to happen. It also starts us on a path where the device itself could work without human interaction, that is to carry on something on my behalf. Think about this, if you have an IoT fridge that has the ability to notice your milk has expired, the next logical step beyond informing you that your milk is expired is to go ahead and ask if you want it to order you milk (likely with a delivery service in this scenario). And then what’s to stop you from setting this up to not even ASK, just order once milk is expired?!? At that point, the machine/fridge is talking to another machine/the computer at the delivery service. Humans have been removed, especially if the drone delivers it to your doorstep! We have now started to merge into what feels like a fictional story than a science reality… oh boy this is going to be fun!
DR: Talk about distilling some meaty topics. And speaking of meat (or more specifically in this case, turkey), there’s quite a bit to digest in the leadup to Thanksgiving and that fintech discussion I can envision you having with your in-laws… but in the meantime, enjoy the Piano Man!
Related Blog Posts
German Gamers Present Conversion Challenges for Game Publishers
Gamescom, one of the largest gaming shows in the world, is set to kick off in Germany in just a few days’ time – the perfect time to delve into some of the current trends in gaming that are revealed in our latest benchmark survey with Newzoo – and a chance to look at what sets German gamers apart.
Positive Profiling Makes Everyone a Winner in Gaming
Online gaming is one of the fastest-growing segments within the broader entertainment industry. With 2 billion active gamers worldwide and 200 million people playing games on social networking sites at least once a day, it is no surprise that the market is now worth well over USD $100 billion per year.
Top Tips to Battle Payments Fraud in Gaming—From a Millennial Gamer
The gaming industry, from a consumer point of view, has evolved dramatically over the last 5-10 years. The buying process has rapidly changed from a one-time, final payment – often at a physical store for a physical product – to a series of never ending bundles, boosters, skins, downloadable content and in-game currency sales!
Turning Impetus into Action: Real-Time Payments in ASEAN
Financial institutions across ASEAN member states are increasing investment in payments, with 64% planning to increase investment over the next 18-24 months, compared to 56% in the broader Asia region and 53% globally. With investment in ASEAN outpacing the global average, the “2018 ASEAN Payments Insight Survey” shines a light on the key drivers for increased payments investment and the expected benefits.
Instant and Digital: The Next Frontier of Bill Payment
We’d all like an inexpensive, simple and consolidated way to pay our bills, and we’re seeing a growing list of upstarts entering the market to meet this need. Customer interaction during the billing process is a critical touchpoint to maintain relationships and potentially enhance the customer experience, but third-party solutions that offer enhanced ease of use could get in the way. Companies need to respond with an engaging bill pay offering, which includes real-time payments.
Working Up An Appetite for APIs in Australia
This week ACI hosted the latest installment of our #paymentsforbreakfast forums in Australia, with the early birds catching the open banking worm in both Sydney and Melbourne.
Given the similarities between the Australian and UK open banking movements, we enticed ACI’s UK-based Lu Zurawski (Solutions Practice Lead - Retail Banking) to Australia to share his learnings from being heavily involved in the UK Open Banking working group.
ACI Watford runs first Coding for Girls Camp in Europe
The ACI Watford Office recently teamed up with local West Herts College to run its first Coding for Girls Camp in the UK. The free, one-day event was designed to introduce girls from year (grade) 7-9 to the world of technology, offering a crash course in computer programming; including HTML, CSS and Java. I spoke to Melissa McKendry, VP of retail banking implementation services and Watford Site Leader at ACI, to find out more.
Online Retailers Are Fighting Account Takeover Fraud Fires
Online merchants and retailers are facing an ever-growing threat from account takeover fraud, which is accelerating within the card-not-present space. Account takeover occurs when user credentials for a retailer’s website are compromised, leading to exploitation of a consumer and potentially offering a large return on investment for the fraudster. Per research from ACI Worldwide and Javelin Strategy, this type of sophisticated attack accounted for a staggering USD $5 Billion in fraud losses in 2017 alone. The card-not-present environment, due to anonymity, allows a fraudster to hide themselves in the act.
Modernizing Cross-Border Transfers with SWIFT gpi
The customer experience for domestic payments – retail and corporate – has recently undergone a complete transformation. There’s still plenty more that could be achieved, but the advent of real-time payments in combination with open APIs has seen the launch of Request for Payment services and direct eCommerce instant payments in the UK and Europe. And it’s not just the PSD2 push in Europe that’s driving change – in the U.S., Zelle is moving beyond standalone P2P payments to become an integrated part of the retail banking app experience, as well as being included in new kinds of corporate disbursements.
Payments in Gaming: The Female Gamer Powers-Up
The global games market is booming, with revenues set to reach USD $137.9 billion by 2021. But along with the growth, gaming is also transforming and diversifying; in genre, gaming devices, platforms, economics and demographics. Notably, female gamers are ‘powering up’ – representing 40% of paying gamers across all platforms – and there are implications for how gaming companies deliver their products and the role of payments in the overall customer experience.