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Managing Fraud in an Omni Channel World

More and more consumers are engaging with retailers through multiple channels, using an ever-expanding choice of payment methods and devices. 

These changing purchasing behaviours — and the growing demand for omni-channel shopping, browsing and fulfilment options — are creating a number of challenges for retailers, including heightened exposure to risk and increased complexity for fraud management.

 ACI commissioned Forrester Consulting to conduct a research study amongst retailers, to identify and evaluate current pain points for omni-channel fraud management, and to highlight the tools and strategies needed to combat retail fraud effectively in an omni-channel world.