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Mass Transit Payments Survey

Customer satisfaction is an extremely vital element to mass transit authorities in order to keep ridership and revenues high — and payments and payments security are two critical elements to keeping customer satisfaction levels high. 

With this in mind, ACI Worldwide conducted the 2016 ACI Worldwide Mass Transit Payments Survey to assess the current sentiment of U.S. public transportation riders in regard to payment preferences and payments security. The survey encompassed 2,006 riders from the nine largest metropolitan transportation systems in the U.S.

Based on the results of this survey, it is clear that mass transit authorities must do more to increase the perception of the security of non-cash payment methods among riders.

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Transit agencies have benefited significantly in recent years from new payment technologies that reduce the associated cost of fare collection while giving ridership more choices of payment.

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ACI’s UP Merchant Payments solution enables the rapid introduction of new payment methods, adherence to new payment networks or schemes and business flows as well as integration with new partners. 

As a result, it allows transit authorities and agencies the ability to address changing market needs — such as real-time payment schemes and numerous regulatory and technology demands — more quickly and efficiently.

Our hosted solution maximizes IT staff and budget, reduces fraud and improves interoperability. 

With all the time and money saved, what travel enhancements, expansions and innovations will you fund?

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Webinar Replay: Investing in Innovation, Real-Time Payments and Security

ACI’s chief solution officer and independent analysts at Ovum discuss where merchants are prioritizing investments in payments and why cost and customer experience are critical to where they place their bets.

Watch this session and learn:

  • Why merchants should view their core payments infrastructure as the foundation for future customer-facing innovation
  • The initial and long-term benefits of real-time payments for merchants (and their customers)
  • How to balance fraud prevention against the desire to increase sales conversions