VP Sales, SaaS Solutions at ACI Worldwide
Andrew leads business development efforts in Europe for ACI’s Saas Solutions. His strong track record in the payments sector spans omni-channel payments, card acquiring, Card Not Present fraud solutions, POS & ATM outsourcing, prepaid card solutions and security printing. Andrew is highly attuned to the changing needs of European merchants, and the role of payments strategy – and payment technology – in securing success for these merchants.
Articles by Andrew Quartermaine
New Customer Journeys and Merchant Payments Innovation – Q&A with IKEA Retail and VW Payments
In the past 12-18 months, there has been monumental change in the way that customers interact with merchants, with no sector or vertical left untouched.
How to Recession-Proof Your Retail Business in 2021
2020 has been a challenging year for retailers; many were — understandably — unprepared to deal with the pandemic. With millions of people in the U.K. in lockdown, consumers and businesses have had to change the way they work and live, and the way they shop and pay.
A Robust Fraud Strategy Is Crucial for Airline Industry Take-Off Post-Pandemic
With national lockdowns and bans on international travel significantly curtailing passenger numbers, the airline industry has been one of the worst hit by the global COVID-19 pandemic. It’s been estimated that the global airline industry will lose up to $252 billion in 2020.
Positioning PSPs for Success in 2020: Scalability, Flexibility and Globality
We used to say that NFRs (non-functional requirements) such as scalability and availability didn’t really make for attention-grabbing headlines, but in fact, 2019 has shown us that these NFRs are often not far away from the biggest stories. A major outage or downtime – be it for bank or merchant – makes headlines in its own right, but we’re increasingly seeing a clear link between NFRs and a company’s growth trajectory. Those companies that are generating positive awareness from their ambitious global expansion plans, innovative customer experiences, or unique approach to fighting fraud – they are achieving this off the back of technology solutions that deliver world-class non-functional requirements. Scalability, flexibility and globality underpin these growth stories – and this message comes out clearly in speaking with some of our leading payment service providers (PSPs), which are supporting the growth of thousands of merchants around the world.
Merchants: Digital Presence and Strategy are Key to Success in Today’s Competitive Environment
Over the last decade, merchants across all sectors have gone through a metamorphosis of sorts, with new online merchants emerging and often growing fast and furiously, while many larger, physical anchor stores struggle to remain relevant in the face of digital displacement. Now more than ever, merchants need to innovate to stay relevant to their customers in a fiercely competitive landscape with constantly changing channel and buying desires.
Why Omni-Channel Shoppers Are Worth It
Today’s consumers are tech savvy and highly connected, demanding convenience, speed and choice across channels, payment methods and fulfilment options. And, with a growing proportion of shoppers readily switching between online, mobile and physical touchpoints at various points in the purchasing journey, merchants are now dealing with a constantly evolving and unpredictable retail landscape. This requires fresh strategies and technologies that allow them to adapt to the expectations of omni-channel customers.
Prime Time for Real-Time
Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?
Drowning in Data? Or Thirsty for More? Omni-Channel’s Biggest Challenge
There is no doubt that retailers recognize the value of knowing their customers better. Whatever the merchant sector, geography, or business model, understanding customer buying habits, payment and channel preferences, and satisfaction levels can drive sales, boost customer loyalty and raise revenues. But, in the ever-changing world of the omni-channel shopper, how easy is it to really know your customer? The single biggest key to this challenge is data – and lots of it. Not just ‘big data’, but smart, consolidated big data – and this only comes from the ability to bring massive amounts of information together from multiple sources, and analyze it to build a comprehensive picture.