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An Open Letter to ReD Customers

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We look forward to introducing ReD customers to the broader capabilities of the ACI's portfolio and discussing your needs for building a long-term relationship.

I am pleased to inform you that ACI Worldwide has completed the acquisition of ReD. 

ACI is the Universal Payments company, powering electronic payments and banking for more than 5,000 financial institutions, retailers, billers and processors around the world.  With nearly 40 years of payments expertise and customers in more than 80 countries, our solutions enable $13 trillion in payments and securities transactions each day, processing transactions for more than 250 of the leading global retailers and 21 of the world’s 25 largest banks. 

Fraud prevention is a key strategic initiative for ACI, and as payments increasingly move online, this market has never been more a focus. For many years, ACI has invested in and offered world class fraud detection and prevention solutions.  Now, ACI and ReD together will have an unrivaled merchant retail solution–global, omni-channel with integrated fraud management built on ACI’s Universal Payments technology. It will guarantee a consistent, unified customer experience in any retailer modality (in-store, mobile, online–on premise solution or hosted), and is a key part of our real-time commerce, any-to-any transaction strategy. 

Not only will we have market leading retailer solutions, but we will also combine to offer a more comprehensive fraud offering and delivery team for all of our customers.  This includes a larger R&D investment, a broader market presence, and more pervasive talent/skills, compared to what would be possible separately. Finally, we each bring to the other important technologies and intellectual property that together can create much more value for our customers than we could alone.

As we evolve and build on the high-quality products that you and thousands of other customers rely on, I wanted to assure you that we intend to maintain your existing contracted services.  A basic tenet of ACI’s long-standing lifecycle management policy is that we do not "end-of-life" mission critical products, and we will continue to maintain multi-year roadmaps and contractual commitments. ACI is committed to market-leading investment in our products, infrastructure and people. We apply more than 18 percent of revenue to R&D on an annual basis. We have a world-class global hosting organization. In addition, our support team is renowned for delivering the 24x7x365 support essential in the payments market.

We look forward to the opportunity to introduce you to the broader capabilities of the ACI Worldwide portfolio, discuss your needs and share our enthusiasm for building a long-term relationship with you.


Philip Heasley
President & CEO
ACI Worldwide