Expert view: the ACI blog

Phil Spradlin

Product Marketing Manager

Posted on: Thursday, March 26, 2015

Ellucian Live: How Did American University Save $300,000 on Tuition Payments Processing?

With anticipation building for this year’s Ellucian Live conference, here’s a preview of American University’s story of upgrading to Colleague by Ellucian Student Finance and optimizing their payment strategy.

Dan Ring

Director of Public Relations

Posted on: Thursday, March 19, 2015

Mobile: The Enhancement Channel (and Fresh Maker)

Who doesn't love a Mentos reference? And like the delicious candy/mint, mobile is the fresh maker. But when it comes to mobile banking, are we really talking about the 'now' or is it more like kickboxing, the sport of the future (to borrow a quote from the fictional Lloyd Dobler)? Let's explore in this latest edition of 'Rantings with Ranta'.

Paul McMeekin

Manager of Business Intelligence & Market Research

Posted on: Tuesday, March 17, 2015

How can banks take part in the BitCoin Gold Rush?

Quick history question for you – who got rich in the famed California gold rush back in the mid 1800’s? It certainly wasn’t John Sutter or many of the thousands of prospectors. Of course some speculators struck it lucky and made piles of money, finding gold on Sutter’s own land. But the biggest beneficiaries of the gold rush? Merchants and those providing the services to merchants and speculators alike, namely banks.

Craig Saks

Chief Product Officer

Posted on: Friday, March 13, 2015

Win or Lose, Apple Pay Can Be a Catalyst for Innovation

In payments, it goes without saying that Apple Pay can’t be ignored (though Google is making some recent rumblings too). Over the past decade-plus, Apple has built its reputation as a significant disruptor in a variety of industries, and for the most part, it has seen incredible success in every realm it has touched. So when Apple decided to enter the world of payments, the announcement was naturally met with the usual fanfare.

Dan Ring

Director of Public Relations

Posted on: Thursday, March 5, 2015

New from Hasbro: Risk, the Mobile Wallet Edition

Some of you might remember the 1997 classic, "Mo Money Mo Problems." And for those who do, thank you. Eighteen years later, it’s still about money, but in this case, a more apt title could be “Mo Mobile Less Problems” because, well, mobile payments should alleviate problems, especially when you consider the growing field of viable major players.

Sandra Horn

Director, Marketing Line Leader

Posted on: Tuesday, March 3, 2015

"Technology is one of the strongest weapons for banks."

That’s a direct quote from Christine Barry, research director at leading fintech advisory firm Aite Group, during a transaction banking webinar held last week.  It summarizes the current situation in the transaction banking space very well.  The topic was “Five Key Strategies for Improving Customer Experience and Driving New Transaction Banking Revenue Streams.”  Barry, along with ACI, emphasized the tremendous opportunity available to financial institutions to provide a better customer experience.  Technology was emphasized within every facet of the key strategies highlighted to improve the business customer experience:

Phil Spradlin

Product Marketing Manager

Posted on: Monday, March 2, 2015

The $2.2 Million Your eBilling Strategy Loses Each Year

I just got off the phone with a call center rep and I am legitimately delighted. The rep addressed the issue with one of my bills quickly and easily. But what would have been even better is if I never had to call about my bill in the first place. Most electronic billing & payment solutions have failed to reduce customer service calls, according to a survey of 100 executives summarized in the infographic below.

Dean Wallace

Principal Product Manager, Retail Banking

Posted on: Thursday, February 26, 2015

Is it really possible to have good customer experience through omni-channel banking?

Omni-channel banking is a hot topic, fuelled by the need to provide the best customer experience (CX) no matter what channel a consumer chooses, or how many times they chop and change between channels during a transaction. But is this utopia really possible?

Michael Grillo

Director, Marketing Line Leader

Posted on: Wednesday, February 25, 2015

The economic impact of weather on commerce and banking

The U.S. Northeast has been experiencing unprecedented snowfall this winter season. In Boston, we’ve received almost 100 inches of snow to date (or 2.54 meters for my metric friends). And the winter is not over yet! (no weather events this week that I know of).

Mark A. Ranta, CTP

Senior Solution Consultant

Posted on: Tuesday, February 24, 2015

A Field Guide to the Mobile Wallet Wars

I wrote a blog a while back posing the question ‘are the mobile wallet wars over or are they just morphing?’ At the time, Isis (Softcard) and Google Wallet were the only two ‘viable’ wallets in the market, and I use the word ‘viable’ very loosely. The former had only rolled out selectively and the newbie was Google. Apple had yet to announce its Apple Pay plans and merchants were coming to market fast and furiously with new apps that featured payments, all while Starbucks was dominating thanks to its easy-to-use QR based closed loop system.