Expert view: the ACI blog

Phil Spradlin

Product Marketing Manager

Posted on: Monday, March 2, 2015

The $2.2 Million Your eBilling Strategy Loses Each Year

I just got off the phone with a call center rep and I am legitimately delighted. The rep addressed the issue with one of my bills quickly and easily. But what would have been even better is if I never had to call about my bill in the first place. Most electronic billing & payment solutions have failed to reduce customer service calls, according to a survey of 100 executives summarized in the infographic below.

Dean Wallace

Principal Product Manager, Retail Banking

Posted on: Thursday, February 26, 2015

Is it really possible to have good customer experience through omni-channel banking?

Omni-channel banking is a hot topic, fuelled by the need to provide the best customer experience (CX) no matter what channel a consumer chooses, or how many times they chop and change between channels during a transaction. But is this utopia really possible?

Michael Grillo

Director, Marketing Line Leader

Posted on: Wednesday, February 25, 2015

The economic impact of weather on commerce and banking

The U.S. Northeast has been experiencing unprecedented snowfall this winter season. In Boston, we’ve received almost 100 inches of snow to date (or 2.54 meters for my metric friends). And the winter is not over yet! (no weather events this week that I know of).

Mark A. Ranta, CTP

Senior Solution Consultant

Posted on: Tuesday, February 24, 2015

A Field Guide to the Mobile Wallet Wars

I wrote a blog a while back posing the question ‘are the mobile wallet wars over or are they just morphing?’ At the time, Isis (Softcard) and Google Wallet were the only two ‘viable’ wallets in the market, and I use the word ‘viable’ very loosely. The former had only rolled out selectively and the newbie was Google. Apple had yet to announce its Apple Pay plans and merchants were coming to market fast and furiously with new apps that featured payments, all while Starbucks was dominating thanks to its easy-to-use QR based closed loop system.

Michelle Janssen

Market Research Analyst

Posted on: Monday, February 23, 2015

My adventure with Level Money - a mobile money tracker

Several months ago, I had the opportunity to hear a young exec named Jake Fuentes speak at Money 20/20, a large and very hot payments conference. He is the CEO and co-founder of the highly successful app “Level Money”. I am not a big app user, but was in need of one that could simplify my financial life. So shortly after his presentation, I downloaded his app and have been addicted to it ever since...along with more than 700,000 other users. Level has helped their customers process over $12 billion in transactions since its launch in October 2013.

John Gessau

Director, Product Management

Posted on: Friday, February 20, 2015

Is Samsung’s purchase of LoopPay a good response to Apple Pay?

We’ve just heard that Samsung is to buy LoopPay.

What’s significant about LoopPay? Well, they have an interesting technology that adds a small piece of hardware to your mobile phone (various forms are available, e.g. a charge case for the iPhone 5 or a Fob for the iPhone 4 or Android phone). The LoopPay App on the phone allows you to add cards to your phone, and the hardware transmits a signal to magnetic stripe readers on POS devices in stores, fooling the POS into thinking that you’ve swiped your magstripe card.

Dan Ring

Director of Public Relations

Posted on: Wednesday, February 18, 2015

Mobile Banking, Mobile Payments and the Mobile Wallet

Baby it’s (freakin’) cold outside, but mobile is hot (or to quote a band I love called The Cure, ‘hot, hot, hot’). In this next installment of ‘Rantings with Ranta’, we look at many things mobile—from banking to payments to wallets to the growing ‘unbanked’.

Paul McMeekin

Manager of Business Intelligence & Market Research

Posted on: Tuesday, February 17, 2015

How to Increase Customer Satisfaction ….Through Frictionless Payments

Customer happiness and engagement have long been the holy grail of banks and retailers. On a recent business trip, I came to the conclusion that frictionless payments is one way of achieving this.  I’ll explain with the help of some virtual props--EMV, contactless cards, and mobile purchases.

Paul McMeekin

Manager of Business Intelligence & Market Research

Posted on: Tuesday, February 10, 2015

My predictions for mobile payments, virtual currencies and fraud prevention in 2015

In 2014, I predicted Big Data, Bitcoin and P2P Payments would take over the year. I certainly didn’t have any help from a crystal ball or even a poor man’s Nostradamus, but some of my payments predictions are slowly coming to fruition.

Dan Ring

Director of Public Relations

Posted on: Wednesday, February 4, 2015

EMV: I dip, you dip, we dip (and some of us just swipe)

In this latest edition of ‘Rantings with Ranta’, we explore EMV. While some of us might already have these shiny new chip cards in our wallets, most US consumers will be receiving theirs in the mail later this year, compliments of their card issuers. But once these hundreds of millions of cards are ready to use, will the transition be smooth like my favorite peanut butter or bumpy like Boston roads during pot hole season? The digital banking guru thinks the latter.