Expert view: the ACI blog

Phil Spradlin

Product Marketing Manager

Posted on: Tuesday, November 25, 2014

How to Evaluate Your Bill Presentment Architecture

A properly designed electronic billing architecture accelerates profitable growth by raising consumer engagement by 30%, shrinking document delivery costs by 50% and reducing customer service calls by 10%. Yet bill presentment is not achieving this at most organizations according to Bill Payment Services - Executive Survey by GatePoint Research. Let’s explore how you can evaluate your bill presentment architecture to improve your results.

Mark A. Ranta, CTP

Senior Solution Consultant

Posted on: Monday, November 24, 2014

2015 Trends in Payments

As we approach the end of an action-packed 2014, chock full of payments innovation and buzz, let’s take a gander in our shiny crystal ball to see what trends we can expect in 2015. Some are bearish, some are bullish and some certainly build on the aforementioned buzz of 2014. Have a look, and if you vehemently disagree (or agree), let us know.

Jackie Barwell

Head of Products, ReD

Posted on: Thursday, November 20, 2014

Restoring consumer confidence – the case for a collaborative coalition in the fight against fraud

High profile, large scale data breaches at major retailers, as well as the increasing ingenuity of fraudsters, continues to shake consumer confidence in the retailers and financial institutions they use.

Mark A. Ranta, CTP

Senior Solution Consultant

Posted on: Tuesday, November 18, 2014

Implantables - The logical evolution of payments?

The only way I can preface this discussion is quoting Yoda from the Empire Strikes Back, "Always in motion is the future". I have spent some time and effort discussing the digital (r)evolution we find ourselves in today and what it all means.

Seth Ruden

Senior Fraud Consultant

Posted on: Monday, November 17, 2014

Fraud Countdown – ‘Tis the season

As a certified card-carrying member of the ACFE, and this being their “Fraud Awareness Week”, it’s clear that more people than ever are becoming aware of the impact of data breaches and the resulting fraud. But what about the rest of the fraud types: internal fraud, account takeover, elder abuse and even the old generic scam?

Michael Grillo

Senior Product Marketing Manager

Posted on: Thursday, November 13, 2014

The race for payments innovation

The world is full of talented technologists; technologists dedicated to delivering the best customer experience when it comes to payments. Spend a few days at Money2020 and you’ll get a first hand glimpse.

Mark A. Ranta, CTP

Senior Solution Consultant

Posted on: Monday, November 10, 2014

Mobile, mobile, everywhere… now what?

Mobile has been a headline grabber for the better part of the last five years, and this year—headlined by Apple Pay’s big splash release—was no different. It’s dominated the conversation—both written and spoken, but now what?

Michelle Janssen

Market Research Analyst

Posted on: Thursday, November 6, 2014

MCX: another option in the Payment Wars

As we put a wrap on a great Money20/20, the show’s final day began with a highly anticipated keynote speaker: Dekkers Davidson (CEO of Merchant Customer Exchange, MCX).  Davidson started his presentation with very fitting quote from Oscar Wilde, “There is only one thing worse in life than being talked about, and that is not being talked about.”

Michelle Janssen

Market Research Analyst

Posted on: Wednesday, November 5, 2014

Rule #1: it's all about the customer...Rule #2: always revert back to Rule #1

As day three at Money 20/20 came to a close, there was one common theme I heard discussed at all of the sessions I attended.  Superior customer experience is vital to companies, and those companies that focus on their customers win...and win big.

Stephen Peters

Vice President of Solutions Consulting, Asia Pacific & Japan

Posted on: Wednesday, November 5, 2014

Resilient Banking Systems

Transaction banking has historically been one of the staple businesses for financial institutions (FIs), but its importance was diminished a decade ago as banks were getting involved in more profitable investment banking…and coming up with more sophisticated financial products with higher margins.