As electronic payment volumes grow, and more banking activity extends to the web and mobile devices, the ability to detect and prevent financial crime and reduce fraud risk exposure across the enterprise has become critical.
Financial institutions face ever-increasing challenges around fraud. Malware, Trojans, phishing, vishing, whaling, SMSishing, first party bust-out, skimming, hacking — criminals continually dream up new fraud schemes with the intention of staying one step ahead of those trying to combat such tactics. The burden on financial institutions is to protect their customers from fraud, protect themselves from losses due to financial crime, and comply with mounting national and international regulations and mandates.
ACI has helped leading institutions implement intelligent, customer-centric financial crime management solutions designed to detect and manage unusual activity based upon known patterns in an account or transaction activity within an institution. This enables them to minimize losses, improve efficiencies, comply with government regulations and shield their customers from fraud. And this approach offers the most choice, control and flexibility required for managing fraud and delivering peace of mind to them and their customers.
ACI Proactive Risk Manager
ACI Proactive Risk Manager is a complete enterprise fraud detection solution to manage risk across a financial institution’s business lines and customer accounts. Proactive Risk Manager combines the power of ACI Analytics including expertly defined rules with a variety of scoring methods for fast, accurate and flexible response to the evolving and growing nature of fraud. The system can operate in real time or in near-real time so financial institutions can prevent cross-channel fraud as it is attempted. Proactive Risk Manager enables users to track non-monetary and monetary transactions for a complete view of customer activity.
ACI Case Manager
ACI Case Manager offers users the flexibility to automate activities and processes across the complete life cycle of a fraud case. The solution is a basic framework that defines processes for researching and resolving cases, including investigation resources, time frames, escalation paths and alerts. ACI Case Manager also acts as a central repository for case activities to provide a complete history and fully centralized audit trail on all aspects of case resolution.