ACI Voice Banking

Voice Banking leverages the power of the ACI Self-Service Banking platform to provide a consistent, real-time experience across the channel as well as across all ACI Self-Service solutions. The solution is available via ACI’s world-class On-Demand data center in a usage-based ASP model that helps reduce hardware and IT management costs.

Key benefits

  • Strengthen customer relationships
    On-demand features help provide an easy-to-use solution that improves the overall financial services experience
  • Complete end-to-end processing
    Interactive voice response functionality includes flexible call flow management, transaction history generation, reconciliation and reporting
  • Simplify operations
    A browser-based user interface, the Banking Manager, enables a shared infrastructure for administrative and operational efficiency
  • Gain exceptional extensibility
    Easily configure additional ACI channels, such as Mobile Banking, Consumer Banking, and Business Banking
  • Constant, diligent compliance
    Helps ensure disclaimer management and audit trails for financial audits
  • Stability and performance
    ACI’s proven platform offers business continuity options that ensure customers are not kept waiting

Additional information

  • Comprehensive voice consumer and business services, including balance inquiries, inter-account transfers, stop payment, check-reorder, merchant check verification, loan calculator, PIN change, and for the financial institution, dormant account lockout, email and/or SMS notification of system errors, multibank support, and more
  • Single, integrated platform for consumer online, business online, mobile and voice banking
  • Automate customer connections and with easy access to answers for everyday questions, and self-enrollment with the secure, user-driven automated enrollment call flow
  • Rich predefined reports, including feature/function usage, funds transfer activity, pending check reorders, stop check requests, PIN changes, line call volume, and administrative activity
  • Usage-based ASP model reduces overhead with low cost toll-free services, which include the cost and management of a disaster recovery and test system
  • Consistent ease of use with a simple call flow that ensures a reliable experience across the channel