New ACI Worldwide retailer survey explores EMV readiness, payments security initiatives and mobile wallets
Wednesday, January 21, 2015
NAPLES, FLA—January 21, 2015—With only nine months until the EMV migration deadline, retail and technology professionals are still unprepared, according to a recent survey by ACI Worldwide (NASDAQ: ACIW). The survey of 200 retail industry professionals was conducted in January 2015 at the National Retail Federation’s 104th Annual Convention and Expo, “The Big Show,” in New York.
Principle findings of the survey included:
- EMV Readiness. Nearly one quarter of respondents are still not fully prepared for the migration to chip & PIN technology, despite the impending October deadline. Of the retailers surveyed (55 percent of total respondents), 14 percent still have work to do, 19 percent are not prepared and 22 percent are still evaluating their options.
- Breaches and Payments Security. More than half (59 percent) of respondents cited that the past year’s data breaches have impacted investments in payment security initiatives. 39 percent have already increased investments in payment security initiatives while 20 percent indicated they plan to increase investments in payment security initiatives over the next 12-24 months.
- Omni-channel. Beyond payments security, respondents anticipate the top three biggest investments will be in omni-channel sales/seamless customer experience (37 percent), mobile payments acceptance technology (20 percent) and online/eCommerce initiatives (20 percent).
- Mobile Wallet War. Respondents predict Apple (47 percent) will emerge as the dominant mobile payment technology provider. Google (21 percent) came in second followed by PayPal (15 percent).
Data Breaches Raise Eyebrows, But Not Checkbooks
Despite retailers’ intent to increase investments in payments security, the survey found a notable lack of urgency regarding the migration to chip & PIN technology. EMV—Europay, MasterCard and Visa—is the global standard for credit and debit card payments. The industry deadline for U.S. retailers to adopt EMV technology is October 2015, at which point retailers without EMV-enabled point-of-sale systems will become liable for credit card fraud at their locations. Just 12 percent of retailer respondents are already compliant, while 19 percent are confident they will meet the October deadline.
“Data breaches are top-of-mind for retailers, which have already or are planning to increase payment security spending, yet a sizable number of those surveyed are not fully prepared for meeting EMV timelines. At the same time, consumers want assurances that their data will never be compromised when they make purchases,” said Lynn Holland, vice president, ACI Worldwide. “Many retailing customers with which we speak to are taking steps to address the EMV requirements, but like any major undertaking, are trying to manage this along with other payment security, IT and technology initiatives.”
All Eyes on Omnichannel
Over a third of respondents are making omni-channel investments their top priority for 2015, although they are divided on the best approach. Forty-one percent have different technologies supporting different shopping channels, and 38 percent are currently addressing all modes of shopping as a single experience.
Mobile payment acceptance is also top-of-mind for investments this year, and respondents were particularly confident in Apple’s strategy. The release of Apple Pay in late 2014 spurred renewed focus on the mobile channel, and more than twice as many respondents selected Apple as the champion of mobile payments over other key players including Google, PayPal, and MCX.
The survey of 200 global retail and technology industry professionals was conducted by ACI Worldwide at NRF’s 104th Annual “Big Show” in New York City on January 12-13, 2015.
Dan Ring, +1 781-370-3600
Notes to editors
About ACI Worldwide
ACI Worldwide, the Universal Payments company, powers electronic payments and banking for more than 5,000 financial institutions, retailers, billers and processors around the world. ACI software processes $13 trillion each day in payments and securities transactions for more than 250 of the leading global retailers, and 21 of the world’s 25 largest banks. Through our comprehensive suite of software products and hosted services, we deliver a broad range of solutions for payment processing; card and merchant management; online banking; mobile, branch and voice banking; fraud detection; trade finance; and electronic bill presentment and payment. To learn more about ACI, please visit www.aciworldwide.com. You can also find us on Twitter @ACI_Worldwide.
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