ACI Worldwide - Solutions - Risk Management - Enterprise Fraud

The increased popularity of remote banking, coupled with the increase in phishing attacks, malware and data breaches has increased the fraud risk exposure of institutions across the globe.

Traditional customer authentication measures may not be enough to keep criminals from illegitimately accessing customer accounts.

ACI has helped leading institutions implement intelligent, customer-centric risk management solutions designed to detect and manage unusual activity – whether through online banking, mobile phone, or call center banking channels.

Allows organizations to react quickly to emerging fraud by using rules-based strategies matched against a set of user-defined fraud profiles for remote banking channels
Evaluates customers’ online and phone banking activity compared to previously established profiles
Monitors critical account activity such as address change, additional card requests, PIN changes, etc., and alerts to activity indicative of account takeover fraud
Monitors non-monetary activity such as authentication failures, new bill payment contacts, balance checks, and alerts to activity indicative of account takeover fraud
Utilizes IP profiling, with black and white lists, and browser analysis
Provides an operationally friendly interface that improves fraud detection through a single screen
Interfaces directly with a back-end enterprise case management system in real time

Reduce account takeover fraud losses and damage to customer relationships
View risk exposure across the customer relationship – enabling operational and software consolidation that drive efficiency, cost savings, and fraud reductions
Prioritize alerts and manage alerts more efficiently – lowering labor force costs
Benefit from the expertise of internal fraud managers and develop either simple or complex rules, and do it on the fly, to stay on top of evolving fraud trends
Strategic solution on which to deploy enterprise-wide fraud monitoring operations