More than 300 customers run BASE24 systems.

Case Studies


More than 800 customers in 90 countries use ACI software every day to process electronic payments and conduct business in new ways. Learn more about how our solutions are helping these organizations save money, streamline operations and refine their service offerings.


Alliance and Leicester Alliance and Leicester

Alliance and Leicester needed a tool to help integrate data since it now allowed suppliers to attach their own ATMs to the network. The company also needed a solution to replace its existing recovery plan of a tape archive backup.

PDF: Alliance & Leicester Improves TDM With GoldenGate

Products:
GoldenGate


Banca Sella Banca Sella

A family-owned regional bank headquartered in Biella, Italy, Banca Sella was an early pioneer in the implementation of electronic payment services and now holds a commanding market share in the e-commerce arena.

As a general rule, Banca Sella likes to manage its affairs in-house to ensure superior quality and maximum control. Every once in a while, though, the bank finds an outside partner whose products match its needs perfectly and fully satisfy its stringent requirements. ACI is just such a partner, and the company has enjoyed a close partnership with Banca Sella for more than 14 years.

PDF: Banca Sella Drives Innovation with ACI Solutions

Products:
ACI Proactive Risk Manager

BASE24-pos

BASE24-atm

ACI Smart Chip Manager


Bank Central Asia Bank Central Asia

As one of the largest banks in Indonesia, PT Bank Central Asia Tbk. (BCA) holds the vision to be a leader in processing bank transactions. As BCA increased its customer base in Indonesia, the bank experienced a sharp boost in transaction volumes and its current transaction processing system could not handle this increase. BCA quickly sought a solution that would manage its increasing transaction volumes. BCA turned to ACI Worldwide for products from the BASE24 suite of solutions, including BASE24-atm and BASE24-pos.

PDF: Bank Central Asia Tbk. Meets Business Goals With BASE24

Products:
BASE24-pos

BASE24-atm




Bank of America Bank of America

Bank of America relied on a third party for disaster recovery; an essential element of any banking and ATMm/debit card system. However, after some re-evaluation, the bank decided to bring disaster recovery in-house.With the help of ACI Worldwide, Bank of America found the solution it needed.

PDF: GoldenGate Software and Bank of America Deliver Higher Standards

Products:
GoldenGate


Barclaycard Barclaycard

For nearly 20 years, the world's 13th largest bank has used BASE24 software to manage point-of-sale terminals, route and switch transactions.

PDF: Barclaycard Delivers “Every Second, Every Day” Service With BASE24

Products:
BASE24-pos


CIBC CIBC

CIBC’s telebanking system processes more than 80 million transactions per month and provides remote banking and Internet banking facilities to more than 3 million customers. To offer these customers additional access options to account information, CIBC used ACI Web Access Services to develop client front ends using simple object access protocol (SOAP) and web services.

PDF: CIBC Adds New Client Access Options with ACI Web Access Services

Products:
ACI Web Access Services


CIBC CIBC

A full-service bank with two strategic lines of business—Retail Markets and World Markets—CIBC serves almost 11 million customers and processes more than five million financial transactions every day. In a country whose citizens have paved the way in adopting point-of-sale transactions, CIBC boasts a substantial share of the credit card issuing market.


In this dynamic payment environment, customer service is CIBC’s primary focus. A broad network of ABMs and branch offices, complemented by innovative telephone and Internet services, ensures that the bank’s clients have ready access to their money, any time and anywhere. For the past two decades, CIBC has partnered with ACI to help deliver this superior customer experience.

PDF: CIBC Creates Value and Lowers Costs with ACI Solutions

Products:
ACI Payments Manager

ACI Proactive Risk Manager

BASE24-pos

BASE24-atm


EVERTEC EVERTEC

From its base in Puerto Rico, EVERTEC delivers state-of-the-art transaction processing services in the Caribbean and Latin America. Its ATH debit network provides ATM and point-of-sale services for traditional transactions as well as EBT and prepaid card programs.

PDF: EVERTEC Builds On 20 Years of Success

Products:
BASE24-atm

BASE24-eps


First Data First Data

First Data needed a solution to replace its manual disaster recovery process. The company also needed a more convenient way to access transactional data.

PDF: First Data Streamlines Disaster Recovery With ACI DataWise

Products:
ACI DataWise


Industry and Construction Bank Industry and Construction Bank

Industry and Construction Bank needed to provide customers around-the-clock accessibility. The company ultimately needed a reliable business continuity solution.

PDF: Industry & Constuction Bank Executes A System Migration With GoldenGate

Products:
GoldenGate


ING ING

ING Bank and Postbank have begun a multi-year, multi-phase project to integrate their ATM systems around a common base of new ACI software. The project includes support for 2,600 ATMs, 60 transactions per second, millions of EMV-compliant debit cards and the adoption of BASE24-eps for Enhanced Authorization.

PDF: ING Bank Finds Flexibility, Cost-Efficiency With Integrated ATM System

Products:
BASE24-pos

BASE24-atm

BASE24-eps


National Australia Group National Australia Group

National Australia Group (NAG) manages over four million credit cards and four million debit cards across its four bank brands. Currently, NAG authorizes over 28 million transactions per month, of which there is an equal spread of acquired and issued traffic.

NAG is an active participant in a mass rollout of EMV cards with an offline PIN infrastructure. NAG had created an in-house Card Care system designed to manage the credit risk facilities of EMV. The challenge was how to integrate this in-house system into the real-time authorization path.

NAG opted for BASE24-eps, a flexible and powerful payment engine used to acquire, authenticate, route, switch and authorize financial transactions across multiple channels.

PDF: National Australia Group Uses BASE24-eps to Enable EMV Script Management

Products:
BASE24-eps


NatWest NatWest

NatWest was experiencing problems with its authorization services due to incomplete data as a result of segregated customer and balance information. NatWest wanted customers to be recognized at whatever channel they chose to use, such as an ATM, a POS device or the Internet. The bank also wanted to segment its customer base to reflect different levels of risk. ACI responded by developing the Unified Available Funds (UAF) solution.

PDF: NatWest and ACI Worldwide: Enhancing Authorization Services

Products:
BASE24-eps


Schools First Federal Credit Union Schools First Federal Credit Union

SchoolsFirst Federal Credit Union (Formerly OCTFCU), the fifth largest credit union in the United States, employed ACI's Automated Key Distribution System to jump start its ATM renewal campaign and comply with Triple DES mandates.

PDF: SchoolsFirst Federal Credit Union Jumpstarts ATM Renewal Program

Products:
BASE24-atm


Siam City Bank PCL Siam City Bank PCL

One of the largest commercial banks in Thailand, Siam City Bank PCL uses BASE24-atm to accommodate emerging and evolving trends, channels and services in the ATM transaction processing arena.

PDF: BASE24-atm Helps Siam City Bank PCL Enhance ATM Service

Products:
BASE24-atm


State Bank of India State Bank of India

The State Bank of India has over 75 million customers, 9,000 branches and 200,000 employees. When it was time to implement a state-of-the-art ATM system, it moved swiftly. ACI technology helped the State Bank of India reach its goals.

PDF: The State Bank of India: Managing The Nation’s Largest ATM Network With BASE24 From ACI

Products:
BASE24-atm


STB Card STB Card

STB Card uses BASE24-atm, BASE24-pos and EMV '96 to manage its ever-increasing card business.

PDF: ACI Helps STB Card Improve Functionality

Products:
BASE24-atm

BASE24-pos






Case Study: Alliance and Leicester takes a strategic approach to targeting fraud.


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Fortieth organization goes live with BASE24-eps.

 

 



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