ACI offers a variety of immediate and long-term professional services to assist our customers in managing their staffing requirements.
Technical Consulting Services
ACI provides a variety of on-site services to complement in-house staff and maximize the customer’s investments in personnel and hardware. These services allow customers to maintain their competitive edge and perform at peak efficiency. ACI consulting services include the following:
Technical project managementCustom design and development Upgrade to new product releasesMigration to ACI productsNetwork certificationOperations supportData assurance testingTemporary coverageSystem reviews
Enhanced Support Program
The Enhanced Support Program (ESP) is a package of support services designed to meet our customers needs beyond the normal support provided by ACI. The ESP service is charged based on the services selected and the number of days or hours the service is required. ESP customers benefit from the expertise of a highly skilled ESP technician dedicated to understanding and working with their individual system.
Support of customer-specific modificationsOngoing business or technical consultancy (i.e. scripting, rules writing, application configuration)Monitoring of HELP24 databaseCustom design and development of CSMsOn-site supportSystem performance and capacity reviewsModel performance analysisInstallation and testing of fixesExplaining pertinent fixesRetrofitting CSMs into updates/new releasesKeeping current with mandatesMaintaining a detailed CSM historyTest automation, setup and maintenance
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