ACI Worldwide's improved eSupport portal is now live. Better reporting, faster updates on cases and an improved solution search.
You may have already received an email from "support@salesforce.com" inviting you to validate your new login credentials. If you are a customer that requires access to eSupport but you have not received this information, please choose "Sign Up For HELP24". This will open an email addressed to Global HELP24 where you can request a Customer ID and password.
Learn more about the improved eSupport portal at www.aciworldwide.com/esupportchanges
HELP24
HELP24 offers round-the-clock assistance to our customers across the globe, helping them resolve technical and operational issues when they arise. In addition to hotline assistance, our HELP24 Web site allows registered users to search an historical database of questions and fixes. In addition, customers can check the current status of any open case or add information to an existing case.
Product Documentation
Access to HELP24 provides full access to ACI InfoLink - a repository of technical documentation for all ACI Products. Please contact Sheryl Denison (sheryl.denison@aciworldwide.com) with any questions about product documentation.
ACI Enterprise Banker Support
Online support for ACI Enterprise Banker includes application templates, product summaries and information on specific releases.
Log In to ACI Enterprise Banker Support
Partner Product Support
Some of the products distributed by ACI Worldwide are developed and supported by partner companies.
Please see the Partner Product Support listing for contact information.
Distributor Support
Customers supported by a distributor or regional office can direct their inquiry directly to their distributor or to a specific regional office.
Please see our Distributor Support listing for contact information.
In addition to HELP24 Services, comprehensive support services are available with every ACI product to help our customers’ systems operate at peak efficiency. ACI recognizes its obligation to protect our customers’ investment by providing resources and services before, during and after installation. Support services vary according to project status and fall into three groups:
Project Implementation Services
These services are available to customers implementing ACI products for the first time, installing additional products or taking advantage of a new release of software.
Product Support Services
These product support funded services are available to customers after a system has been installed and are based on the relevant product support category. An extensive team of support analysts and an appointed customer manager are available to assist customers.
Enhanced Services
These services allow our customers to customize their staffing requirements by choosing the technical resources that fit immediate and long-term needs. In addition, ACI offers a full set of production support services including system reviews and capacity planning.
