ACI Worldwide - Customer Support - HELP24 Contact Information

Improved eSupport portal: better reporting, faster updates on cases and an improved solution search.

HELP24 Contact Information

HELP24 provides technical support ranging from answering questions to software corrections for ACI-supported products. The goal of HELP24 is to track and resolve customer cases (questions or issues) in a timely manner and to keep the customer informed of the action plans and final resolution of each case.

Customers have the flexibility to interact with HELP24 at any time via the web, telephone or email. To learn more about the eSupport portal visit www.aciworldwide.com/esupportchanges.

Global HELP24 Email address

ACI Worldwide has a single Global HELP24 email address that should be used in the majority of cases:

globalhelp24support@aciworldwide.com

Please note that there are currently two exceptions.

Email inquiries from the United States regarding Enterprise Banker should be directed to:

ebs-support@aciworldwide.com

All support inquiries for Spain should be submitted to:

mbox-es-hp24-acisol@aciworldwide.com

HELP24 Local Telephone Numbers

A range of local telephone numbers are available should you wish to call ACI Worldwide directly. If you are calling us from outside the countries listed below please contact us on +1 402 778 2900

Argentina

0800 666 1320

Australia

1300-308-005

Bahrain

00 973 1651 1871

Brazil

+55 11 3365 0766

Canada

800 547 2978 or

+1 416 813 0686

France

+33 6 73 88 00 70

Germany

+49 (0) 6196 7709 799

Greece

+30 210 7475480

Italy

+39 081 220 9711

Mexico

1800 123 3438

New Zealand

+800 4944 2555

Panama

0800 054 0516

Peru

0800 54 640

Singapore

+65 67808 380

Spain

+34 91362 6299

UAE

+971 4 3912081

United Kingdom

+44 (0) 845 351 2727

United States - RCS Support

+1 877 275 6774

United States - ON/2 and OpeN/2 Support

800 685 7874 or

+1 972 599 5660

United States - MTS Support

+1 508 424 5310

United States - Enterprise Banker Support

+1 617 612 7500

United States - ICE, ICE-XS, WebGate, SafeTGate, GoldenGate, TOP

866 494 4255 in North America or

+1 402 778 2900

United States - All Other Support

866 494 4255 in North America or

+1 402 778 2900