Cincinatti OH-based Fifth Third Processing Solutions was interested in gaining deeper insight to the performance and transactions flowing through its distributed point-of-sale applications.
The challenge
• Gain a single management view of all transactions across multiple platforms
• Visualize transaction problems such as slow response times or transaction failures
• Receive proactive notification of service problems that might inconvenience customers
• Automate capture and alerting of transaction problems or patterns for investigation
• Incorporate specific fields, and ‘slice and dice’ transaction data from multiple perspectives
• Offer merchant service levels for all transaction processing
The results
• In-depth monitoring of the in-house developed POS transaction system
• Customized monitoring built from the ground up to specific requirements
• Flexibility to map differing transaction result codes to a “normalized” set of specified codes
• A single set of result codes for operators and other users of the data to work with
• Time and cost savings
Download full details