The Enhanced Support Program (ESP) is ACI’s premium support service designed to meet any application support and development requirements requested by ACI Worldwide customers. Although similar in layout to the standard product support provided by the ACI Worldwide help desk, HELP24, the ESP package goes above and beyond this standard service.
Enhanced Support Program packages are tailored to meet the specific requirements of each customer. Although each Enhanced Support Program service is unique, many customers share similar requirements from the program.
At its core, each ESP customer has a one-to-one relationship with a dedicated ACI technical consultant with expert knowledge on their system, products and all enhancements.
Key benefits
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Support
Support of customer-specific modifications
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Consultancy
Ongoing business or technical consultancy
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Customer specific
Custom design and development of all code changes
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Local
On-site support available
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Insight
System performance and capacity reviews
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Development
Installation and testing of necessary code fixes
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Confidence
Maintaining a detailed history of all code changes
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Compliant
Certification of any mandatory interface changes
Additional information
- Major global banks as customers including several UK Tier 1 banks
- Adaptability of the service to suit exact customer requirements
- Access to development resources around the globe to support and enhance the skills of the dedicated Technical Lead