Automated Dispute Manager is a dispute case and exception item workflow management system designed for card issuers, merchant acquirers and third-party processors.
Automated Dispute Manager allows companies to automate each phase of the dispute resolution process – from the capture and storage of images and artifacts, to the processing of incoming and outgoing chargebacks and network adjustments.
Key benefits
Productivity
- Reduces time required to resolve disputed transactions
- Optimizes resourcing and workflow allocations
Efficiency
- Cuts costs through removal of paper-based resolution systems
- Integrates documentation, images, and analyst research with case data
Quality
- Eliminates operator/analyst keying and decision errors
- Increases positive dispute case resolution rates
Financial Risk Management
- Limits the financial risks of write-offs and losses
- Allows companies to implement more aggressive policies for retaining bank capital
- Maintains compliance with various industry and governmental regulations
Additional information
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Highly parameterized business rules that allow users to modify case management procedures quickly
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Users can create new processes based on changes in dispute transaction patterns.
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Integrated with document management systems, e-mail systems, and network gateways.
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The solution can create cases from internet or LAN browser workstations, files, or through Web Services
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The product receives an active and steady stream of investment in R&D to ensure the solutions remains the top choice for automated exception and dispute case handling.