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A Fraud Spike Prompts a Mississippi Bank to Get Up to Speed

Mon, 05 Mar 2012 00:00:00 Z

The fight against fraud is an ongoing one for most banks, particularly as fraudsters figure out increasingly cunning ways to defang the security walls that bankers build.

Loyalty Programs Influence 84% Of Members

Mon, 23 Jan 2012 12:43:00 Z

ACI Worldwide, a leading international provider of payment systems, recently released the results of a recent study of consumers in the U.S., which shows the majority of American consumers feel their loyalty programs deliver benefits that are important to them, a retention strategy that keeps customers from straying to the competition.

Can Mobile Answer The Loyalty Question?

Thu, 12 Jan 2012 13:17:00 Z

How do merchants sustain mutually beneficial relationships with their customers? That’s the fundamental question at the heart of modern retailing, and one driving significant investment in customer relationship management schemes, branding exercises and highly targeted marketing efforts.

Could China be the cure for what ails the U.S. electronic payments market?

Sun, 01 Jan 2012 13:08:00 Z

At least initially, the concept of targeting China’s electronic payments market appears entirely viable: Last year, China surpassed Japan to become the world’s second-largest economy after the United States; its gross domestic product (GDP) was expected to have risen by about 9.1 percent in 2011, and comparably so through at least the end of the decade, according to the National Bureau of Statistics of China. Moreover, a population of about 1.3 billion would make China the world’s third-largest consumer market by 2025, according to worldwide business consulting firm McKinsey & Company. Further, credit card issuance to Chinese consumers remains on the upswing, with the number of account holders increasing from 11 million in 2004 to approximately 229 million by year-end 2011, reports The Datamonitor Group, a global market analysis organization.

Christo Vrey talks to International Banking Systems Journal

Tue, 06 Dec 2011 17:27:00 Z

Interview: Christo Vrey talks to IBS about enabling the availability of products and services across all channels using innovative technology.

Managing complexity - living with legacy systems

Fri, 02 Dec 2011 12:59:00 Z

A combination of new technologies, systematic methodologies and sheer necessity is driving firms to finally address their legacy issues, writes David Bannister.

Fraud Reporting - it's Criminal

Thu, 01 Dec 2011 12:56:00 Z

Understanding the scale and source of global fraud is vital if the industry is going to tackle it. Yet getting a handle on what is really taking place is a challenge.

4 Ways Coupons Are Changing

Sun, 06 Nov 2011 00:00:00 Z

The big story late last week was the long-anticipated initial public offering of stock in Groupon, the Chicago-based daily coupon company. After initially pricing its offering at $20 a share, the price climbed as high as $31.34 Friday. While some business news outlets have gone as far as to call the company – with its sometimes-questionable accounting practices – a “Ponzi scheme,” there’s no doubt that it’s the tech stock of the moment. Meanwhile, countless competitors have cropped up, with everyone from Google to various niche upstarts trying to get a cut of the action.

Cards for the family - a new way to differentiate

Tue, 01 Nov 2011 12:51:00 Z

Credit and debit card use is on the increase with global transaction volumes up by 9.7 per cent in 2009. In fact, cards remain the favourite alternative to cash, with a market share of more than 40 per cent in most countries.

The Banker profiles Christo Vrey from Absa and CashSend

Sat, 01 Oct 2011 00:00:00 +0100

Absa’s head of digital channels talks about the motivation behind a recently launched service allowing customers to electronically transfer money via SMS to anyone with a working mobile phone.

Regulation Industry worries about the impact of new rules

Tue, 20 Sep 2011 12:25:00 +0100

Global regulatory efforts to make banks safer and more responsible could drive up the price of some basic transaction services, bankers and consultants have warned. These include payments processing and securities custody.

U.S. aims to track untraceable prepaid cash cards

Thu, 01 Sep 2011 00:00:00 +0100

As the federal government tells it, the money men behind the Sept. 11, 2001, hijackers would never have been identified had they not been lousy bankers.

Payment systems for the omni-channel merchant

Mon, 29 Aug 2011 00:00:00 +0100

The payment transaction is becoming a core part of the online shopping experience. The right payments-processing platform can provide the operational infrastructure that creates and supports a truly agile ecommerce business.

ACI Server Boosts Payment-Processing And Loyalty Options

Fri, 12 Aug 2011 00:00:00 +0100

ACI Worldwide Inc. is rolling out an upgraded version of its payments server that will boost security systems and marketing processes for retail clients, including the ability to offer consumers immediate rewards at the point of sale, a company executive says.

Visa's Solo Chip-Card Move Disrupts Other Initiatives

Fri, 12 Aug 2011 00:00:00 +0100

Visa Inc.'s move to prompt widespread chip-card acceptance will have major consequences for merchants and card issuers, particularly if the other card networks do not follow its lead. By Kate Fitzgerald

ACI Worldwide establishes financial crimes consultancy service

Wed, 03 Aug 2011 00:00:00 +0100

ACI Worldwide, a leading international provider of payment systems, today announced the launch of ACI Financial Crime Consultancy Services, a series of structured consultancy packages designed to improve the results achieved through the use of ACI Proactive Risk Manager(TM), and optimize financial institutions' fraud management operations.

Fed Sets New Debit Interchange Rules

Mon, 01 Aug 2011 00:00:00 +0100

The verdict on debit card swipe fees is in, but few people are cheering. Like a mother doling out lollipops to her kids, the Federal Reserve Board was short on candy for most of the key parties.

BNP Paribas Fortis upgrades payments software

Thu, 28 Jul 2011 11:22:00 +0100

BNP Paribas Fortis, Belgium's largest bank, is moving to a new version of the Money Transfer System (MTS) from ACI Worldwide.

Loyalty to Customers Especially Important in Bad Economy

Fri, 22 Jul 2011 00:00:00 +0100

When times are tough, it is the little extra things that make a difference.

How to Combine Foursquare and Your Loyalty Program

Thu, 21 Jul 2011 00:00:00 +0100

Tying a traditional loyalty program to social and location-based check-ins can be an easy way for businesses to attract customers and make money. Here’s how to determine whether it’s worth it for your business and then how to pull it off.

Payments Hubs to Maximize Payments Revenue

Wed, 20 Jul 2011 09:48:00 +0100

Integrating new credit card systems into a payments hub provides a more agile and holistic payments processing capability.

The Fed's Impact on Fraud Funding

Fri, 01 Jul 2011 00:00:00 +0100

Banks made a few gains this week in the debit interchange debate, after the Federal Reserve announced June 29 it would offer a 1-cent per transaction incentive for fraud prevention investments tied to debit-card transactions.

Why Pay Full Price

Thu, 05 May 2011 00:00:00 +0100

It's starting to feel like you should almost never have to pay full price. With retailers' rewards programs getting increasingly sophisticated, preferred customers can get discounts: points they can turn into store credit, coupons printed on sales receipts, the opportunity to buy merchandise before the general public—even secret password and birthday sales.

NFC: virtual world vs. banking world

Mon, 02 May 2011 00:00:00 +0100

It is clear that Near Field Communication (NFC) technology is making a huge impact in the financial services and payments world.

Consumers Cite Unhappiness With Card Loyalty Programs

Fri, 08 Apr 2011 11:01:00 +0100

Many consumers are not happy with retail loyalty card programs, including those tied to cobranded credit cards, new research suggests.

Advantages of In House Card Processing

Fri, 01 Apr 2011 00:00:00 +0100

Outsourcing can offer benefits to banks whose card business and brand are not strategic priorities, and achieving the lowest cost per unit in the highly developed credit card space can make the economics of outsourcing sound.

Why Your Customer Loyalty Program May Be a Huge Failure

Wed, 23 Mar 2011 10:59:00 Z

ACI Worldwide, a provider of payment systems, recently released the results of a study of U.S. consumers, which shows that many retail loyalty programs leave consumers feeling under-appreciated.

Loyalty Programs: A Pain in the Neck?

Tue, 22 Mar 2011 10:53:00 Z

I’ve finally identified the source of the nagging pain in my right shoulder. It’s not my purse, as I’d thought, but the wallet within it, which, on its own, seems to weigh about five pounds.

Card Fraud: Consumer Fears Cut Into Sales

Thu, 17 Mar 2011 10:51:00 Z

Understanding consumers' fears about credit card fraud can help incite confidence in your brand, minimize loss, and maximize sales.

Loyalty is Marketing's Red-Headed Stepchild

Wed, 16 Mar 2011 10:48:00 Z

While loyalty is a strategic imperative for many companies, others still view it as a one-time approach rather than a journey that spans customers' lifecycles and takes into account their preferences and purchasing histories.

Skimming at Gas Pumps is a Global Problem

Tue, 15 Mar 2011 10:42:00 Z

Pay-at-the-pump skimming is on the rise, and not just in the U.S. We can expect these skimming incidents to grow because gas pumps are easy targets.

The SEPA Challenge

Tue, 15 Mar 2011 00:00:00 Z

Progress towards the single euro payments area (SEPA) has been painfully slow. It had originally been hoped that market forces and the perceived benefits of SEPA would be enough to move the end-user to adopt the new SEPA payment instruments.

"Phishing" grief: Credit score key to monitoring ID theft?

Fri, 11 Mar 2011 10:39:00 Z

In the past two weeks, I have received 11 email requests from various banks, asking me to either help them with their security or confirm no one has hacked into my online banking accounts. And these are just the ones that snuck through the spam filter.

Better Customer Education By Banks Could Help Combat Fraud

Fri, 11 Mar 2011 10:37:00 Z

Nearly half of consumers around the world are concerned about card fraud, yet many fail to take precautions to prevent it, suggesting banks should do more to educate consumers to reduce their susceptibility to fraud, recently released survey data show.

Half of Britons fear card fraud

Fri, 11 Mar 2011 00:00:00 Z

Half of Britons are worried about becoming victims of card fraud but many are failing to take simple precautions to protect themselves, a survey has shown.

CU Uses Enterprise System

Wed, 09 Mar 2011 10:34:00 Z

Canada’s second-largest credit union is now using a sophisticated enterprise management system as a high-tech tool in its fight against an old-school problem–theft.

Card fraud more a norm, less an exception

Tue, 08 Mar 2011 10:31:00 Z

Imagine a group of 10 people. Say, your husband or wife, mother, father, boss, a work colleague, a neighbor, your mail carrier, a longtime friend, your barista and your doctor.

Identity theft: Check credit card fraud and misuse

Sat, 26 Feb 2011 00:00:00 Z

Incidence of identity theft is still rising due to the increased sophistication of criminal networks.

Mining Customer Gold With Loyalty Programs

Thu, 17 Feb 2011 10:28:00 Z

Harrah’s became the most successful casino in the US with one deadly weapon: Loyalty cards. When customers sign up for Harrah’s loyalty program, they get free money to gamble with. Who wouldn’t want that at a casino?

A third of Britons have been hit by card fraud but scams declining

Wed, 09 Feb 2011 00:00:00 Z

A third of us – almost 15 million people – have been hit by card fraud over the past five years, according to new figures.

Future May Be Mobile Loyalty, But Consumers Would Prefer Multiple Programs Linked To A Single Card

Mon, 31 Jan 2011 10:24:00 Z

Despite the hype surrounding mobile applications for redeeming loyalty program points, consumers still would prefer one consolidated loyalty card they can attach to their keychain, according to a recent survey by ACI Worldwide Inc.

Mobile banking how to beat the fraudsters

Fri, 14 Jan 2011 00:00:00 Z

Mobile is a real buzzword in the banking industry right now, both using the mobile to actually make a payment, or using a mobile phone, normally a smartphone, to manage your bank account, which we call mobile banking.

Customer Loyalty Programs Carry Little Weight in US

Tue, 11 Jan 2011 00:00:00 Z

ACI Worldwide released the results of a recent study of consumers in the U.S. revealing how little customers are invested in customer loyalty programs.

Voice of the Customer Says Loyalty Programs Cumbersome

Tue, 11 Jan 2011 00:00:00 Z

Businesses know the value of loyal customers: it costs much less to retain them than to acquire new ones in this tough economy. Yet, retailer loyalty programs, represented by cards and applied online, can be a pain in the backside not only to use but to cash in, like the much-derided airline frequent-flier program.

Top 9 Security Threats of 2011

Mon, 03 Jan 2011 00:00:00 Z

Beware of Trojans, Malware and Attacks Via Mobile - Linda McGlasson, Managing Editor

Liquidity rules to squeeze smaller banks

Thu, 30 Dec 2010 00:00:00 Z

Regulatory changes are expected to drive up the cost to banks of processing cash payments and are likely to hasten industry consolidation by forcing smaller players out of some basic banking services.

Use a Scalable Platform to Meet Small Business Needs

Thu, 30 Dec 2010 00:00:00 Z

Retail banks should pay attention to small businesses, in view of the 2010 World Retail Banking Report that the segment contributes nearly 30% of their net banking income despite constituting less than 10% of the sampled banks' customer portfolios.

Banks explore new family cards

Mon, 13 Dec 2010 00:00:00 Z

With today’s UAE household wielding a spending power of close to Dh20,000 a month, banks are exploring new customer channels and products with more flexibility and ease of use. Family cards are a prime example of this product innovation and are likely to become the next big thing in retail banking.

Agility Should Be Top Goal for Payments

Tue, 30 Nov 2010 00:00:00 Z

The recently released "World Payments Report 2010," an annual barometer of payments worldwide, found that payments volumes kept growing in 2009 despite the financial crisis. In addition, new entrants to the payments market, such as e-payment providers, and increased regulatory mandates are creating a more complex payments landscape. Unfortunately, electronic payment systems used by many banks today often are too complex to quickly respond to changing customer needs and to deliver real-time insight into activity across the enterprise.

News RSS

A Fraud Spike Prompts a Mississippi Bank to Get Up to Speed

Loyalty Programs Influence 84% Of Members

Can Mobile Answer The Loyalty Question?

Could China be the cure for what ails the U.S. electronic payments market?

Christo Vrey talks to International Banking Systems Journal

Managing complexity - living with legacy systems

Fraud Reporting - it's Criminal

4 Ways Coupons Are Changing

Cards for the family - a new way to differentiate

The Banker profiles Christo Vrey from Absa and CashSend

Regulation Industry worries about the impact of new rules

U.S. aims to track untraceable prepaid cash cards

Payment systems for the omni-channel merchant

ACI Server Boosts Payment-Processing And Loyalty Options

Visa's Solo Chip-Card Move Disrupts Other Initiatives

ACI Worldwide establishes financial crimes consultancy service

Fed Sets New Debit Interchange Rules

BNP Paribas Fortis upgrades payments software

Loyalty to Customers Especially Important in Bad Economy

How to Combine Foursquare and Your Loyalty Program

Payments Hubs to Maximize Payments Revenue

The Fed's Impact on Fraud Funding

Why Pay Full Price

NFC: virtual world vs. banking world

Consumers Cite Unhappiness With Card Loyalty Programs

Advantages of In House Card Processing

Why Your Customer Loyalty Program May Be a Huge Failure

More Reasons to Question Loyalty Programs

Loyalty Programs: A Pain in the Neck?

Card Fraud: Consumer Fears Cut Into Sales

Loyalty is Marketing's Red-Headed Stepchild

Skimming at Gas Pumps is a Global Problem

The SEPA Challenge

"Phishing" grief: Credit score key to monitoring ID theft?

Better Customer Education By Banks Could Help Combat Fraud

Half of Britons fear card fraud

CU Uses Enterprise System

Card fraud more a norm, less an exception

Identity theft: Check credit card fraud and misuse

Mining Customer Gold With Loyalty Programs

A third of Britons have been hit by card fraud but scams declining

Future May Be Mobile Loyalty, But Consumers Would Prefer Multiple Programs Linked To A Single Card

Mobile banking how to beat the fraudsters

Customer Loyalty Programs Carry Little Weight in US

Voice of the Customer Says Loyalty Programs Cumbersome

Top 9 Security Threats of 2011

Liquidity rules to squeeze smaller banks

Use a Scalable Platform to Meet Small Business Needs

Banks explore new family cards

Agility Should Be Top Goal for Payments